Stop managing the medical side of the case.
Your team should be focused on representing the client — not coordinating a fragmented collection of medical vendors.
Every new provider is another vendor to manage.
As a client's needs evolve, firms locate a chiropractor, then an imaging center, then a pain specialist, a neurologist, a pharmacy. Each brings its own intake, scheduling, records request, bill, lien and eventually its own reduction negotiation.
The same case, two operating models.
Without NORBU
- Multiple referrals
- Multiple providers
- Multiple schedulers
- Multiple records departments
- Multiple billing departments
- Multiple liens
- Multiple reduction conversations
With NORBU
Coordinated care
- One referral
- One operational relationship
- Coordinated medical access
- Coordinated patient support
- Coordinated records workflow
- Coordinated reductions
NORBU does not replace the attorney's responsibilities or the independent providers' clinical responsibilities.
What your firm gains.
- One Records Workflow
- Help simplify obtaining documentation across participating NORBU services.
- One Reductions Process
- At settlement, no independent negotiations with numerous disconnected service lines.
- Fewer referrals
- No need to repeatedly locate and coordinate new providers as patient needs evolve.
- Fewer vendor relationships
- NORBU consolidates operational coordination.
- Faster handoffs
- Participating services coordinate scheduling and patient information more efficiently.
- Better patient support
- Transportation, communication, scheduling and language barriers addressed through coordinated support.
Independent licensed clinicians determine diagnosis, medical necessity, treatment, testing, referrals and procedures. NORBU coordinates access and operations — it does not make clinical decisions.
How a referral works.
Each later step happens only when the treating provider recommends it. Your firm never makes a second referral.
- 01
Accident
An injured client contacts your firm.
- 02
One referral to NORBU
Your team makes a single referral.
- 03
Intake & coordination
NORBU contacts the client and arranges support.
- 04
Initial medical evaluation
A licensed provider evaluates the client.
- 05
Conservative care
When recommended by the treating provider.
- 06
Diagnostics— if recommended
When ordered and clinically appropriate.
- 07
Specialty care— if recommended
When recommended.
- 08
Advanced care / procedures— if recommended
When clinically appropriate.
- 09
Ongoing documentation
Records coordinated across participating services.
- 10
Case resolution / reductions
One coordinated reductions process.
Helping clients access recommended care.
Barriers such as transportation, language, scheduling and communication can make it harder for injured clients to complete recommended care. NORBU helps coordinate patient-support resources designed to reduce those barriers when needed and available.
Explore Patient SupportTransportation Support
Help coordinating transportation to medical appointments when needed and available.
Language & Translation Support
Help coordinating language assistance when needed to improve access and communication.
Scheduling Support
Our teams help patients navigate appointments across participating practices and services.
Patient Communication
Keeping patients informed about appointments, next steps and available resources.
Common questions.
- Does my firm need to use new software?
- No. Your firm works with one NORBU contact.
- Will every client receive every service?
- No. Services are accessed based on each patient's needs, provider recommendations, clinical appropriateness, geography and availability.
- Who makes clinical decisions?
- Independent licensed clinicians determine diagnosis, medical necessity, treatment, testing, referrals and procedures. NORBU coordinates access and operations.
- How do I make a referral?
- Use the Refer a Client page or call NORBU. Do not send clinical information by email.
- How are reductions handled?
- NORBU coordinates a more centralized reductions process for applicable participating services at case resolution.